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JB2023's avatar
JB2023
Helpful | Level 5
2 years ago

How can I clear Dropbox notifications?

I have two questions: 1. How can I clear Dropbox notifications?  I am using the latest version of Dropbox on my iPhone 10 (it was updated recently).  The Dropbox app keeps show a "2" on the notific...
Mobile
Notifications
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey JB2023, thanks for posting your question to the Dropbox Community!

 

Can you tap on "account", then on the gear icon and then on "clear cache" to see if that helps with the "2" on the bell icon?

 

Following the same steps (before clear cache) will also show you the version of the Dropbox app.

 

Let me know how it goes.

  • JB2023's avatar
    JB2023
    Helpful | Level 5
    2 years ago

    Thank you, Hannah.

    I tried that, but it had no effect.

    Any other suggestions?

    • JB2023's avatar
      JB2023
      Helpful | Level 5
      2 years ago

      It did enable me to find the version number.  Thank you!

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi JB2023, could you share the version of the app with me here? 

       

      As for the notification behavior you mentioned, would it be okay for me to send you an email, in order for us to have a closer look into this? 

      • JB2023's avatar
        JB2023
        Helpful | Level 5
        2 years ago

        The version number is 320.2.2

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