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Forum Discussion
Free Account Hacked - Password and e-mail changed
I think someone got the password to my Dropbox account and changed the associated password and e-mail account. Is there anything I can do?
Thanks
edit: I see someone else had the same pr...
Reset the password via www.dropbox.com/forgot ?
Megan
Dropbox Staff
Dropbox StaffHi aonderwater, I hope you're doing well!
You've got a new email, and I'll be happy to help you further!
In addition, Dannytech, keep in mind that without access to the email address, our hands are tied as to what we can do.
If the account was a free one, the best thing you can do is create a new one.
You've got a new email, and I'll be happy to help you further!
In addition, Dannytech, keep in mind that without access to the email address, our hands are tied as to what we can do.
If the account was a free one, the best thing you can do is create a new one.
Hi Megan,
I've had the same issue just yesterday. I could no longer log into my account (app or web) via email and could not reset my password as it said my account has been deleted. But, the files/links I've shared with colleagues are still active; I can still click on those links to powerpoint presentations etc. That's funny as I was about to upgrade my account when this happened. FYI - I do still retain access to my email....and I had to create a new DropBox account with my work email just to send this reply/request in the forum. Please help! Thanks so much!!
Ticket#: 15405924
