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Forum Discussion

Sasq's avatar
Sasq
Helpful | Level 5
4 years ago

Free Account Hacked - Password and e-mail changed

I think someone got the password to my Dropbox account and changed the associated password and e-mail account.  Is there anything I can do?   Thanks   edit: I see someone else had the same pr...
Account Access
Account Settings
Security
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hey there Litenfiat - thanks for joining the discussion here and sorry to hear about this.

Since you've already contacted our Support team via email, could you let us know your ticket IDs in order to look them up in our system?

Thanks a bunch!
Litenfiat's avatar
Litenfiat
Explorer | Level 3
4 years ago
Hi, it’s #13867700
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago
    This ticket seems to be closed Litenfiat

    Would it be OK if I sent you a new one to the email address that's associated with your profile here on our Community?
    • Litenfiat's avatar
      Litenfiat
      Explorer | Level 3
      4 years ago
      Yes thank you
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        No worries Litenfiat, you've got :envelope: 

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