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Sasq's avatar
Sasq
Helpful | Level 5
4 years ago

Free Account Hacked - Password and e-mail changed

I think someone got the password to my Dropbox account and changed the associated password and e-mail account.  Is there anything I can do?   Thanks   edit: I see someone else had the same pr...
Account Access
Account Settings
Security
Litenfiat's avatar
Litenfiat
Explorer | Level 3
Hi,

I have the same problem and I have e-mailed the support twice but no answer in two weeks…
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hey there Litenfiat - thanks for joining the discussion here and sorry to hear about this.

Since you've already contacted our Support team via email, could you let us know your ticket IDs in order to look them up in our system?

Thanks a bunch!
  • Litenfiat's avatar
    Litenfiat
    Explorer | Level 3
    4 years ago
    Hi, it’s #13867700
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      This ticket seems to be closed Litenfiat

      Would it be OK if I sent you a new one to the email address that's associated with your profile here on our Community?
      • Litenfiat's avatar
        Litenfiat
        Explorer | Level 3
        4 years ago
        Yes thank you

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