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Sasq's avatar
Sasq
Helpful | Level 5
4 years ago

Free Account Hacked - Password and e-mail changed

I think someone got the password to my Dropbox account and changed the associated password and e-mail account.  Is there anything I can do?   Thanks   edit: I see someone else had the same pr...
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  • Sasq's avatar
    Sasq
    Helpful | Level 5
    4 years ago

    Thanks Mark.  I'm sorry, in my haste I forgot to add that they apparently changed the email associated with the account.  Any way to handle that situation?

     

    • CurtNi's avatar
      CurtNi
      New member | Level 2
      4 years ago

      I met same problem. Please help me, too.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hey Sasq & CurtNi, thanks for posting your question here. 

        Would it be okay for me to reach out via email, so we can have a closer look into this? 

        Let me know.
    • Tyrone2015's avatar
      Tyrone2015
      Explorer | Level 3
      4 years ago
      I Have the same problem as you. Plaese help
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hey Tyrone2015, thanks for the nudge and I'm sorry to hear about this.

        Can I reach out to you via email, to see what we can do?

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