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aarvizu1's avatar
aarvizu1
New member | Level 2
3 years ago

Email Verification

Hello, I am trying to verify my email but I don't get any email on my spam or trash either. I was trying to talk to to the chat box to ask for help but it says I need to verify my account which that ...
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  • felirat's avatar
    felirat
    2 years ago

    Hi Megan,

    Thx, it worked. Apparently, Firefox has some issues. I tried it from Chrome, and voilá, I got the mail.

    Thx again.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hi aarvizu1, sorry to hear you're having issues with this.

 

Have you tried another browser at all?  Can you maybe add no-reply@dropbox.com to your address book and then try sending the email again?

 

Let me know how you get on. 

  • felirat's avatar
    felirat
    New member | Level 2
    2 years ago

    Hi,

    I have the same problem, and I know this is not related to spam, I can actually see the server logs.

    Unfortunately, my address was off for a long time (as a result of a simple error). Now if I try sending the verification email, I get nothing, and nothing shows up in the logs either.

    Is there an internal blacklist for addresses that have failed in the past?

    Anyway, could you solve this problem? I don't want to loose this account.

    Thx

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi felirat, I hope you're doing well!
       

      Out of curiosity, have you also tried a different browser to request an email verification? If not, can you try that, and also try a private tab on your browser?

       

      Keep me posted on the results! 

      • felirat's avatar
        felirat
        New member | Level 2
        2 years ago

        Hi Megan,

        Thx, it worked. Apparently, Firefox has some issues. I tried it from Chrome, and voilá, I got the mail.

        Thx again.

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