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Forum Discussion
Email notifications stopped for shared folders
A folder was shared by the owner with five people. It contains a spreadsheet that is routinely updated. For more than a year, we have received email notifications when the owner made changes. Now those emails have stopped for some reason. Owner hasn't made changes to her settings, either have recipients. I can go into Dropbox, open folder, and see the Activity pane at the right telling me she's edited the document. But we're no longer receiving the email notifications. How do we fix this?
- Jay
Dropbox Staff
Hi BrendaF9, thanks for bringing this to our attention.
Is this behavior occurring on any file that is being updated on your account, or just for this file?
Is this a shared file, or a file in a shared folder?
This will help me to assist further!
Jay, I noticed the lack of email notifications with respect to one folder since frequent changes are made there. But after watching the Activity pane when I logged in, I noted that changes were made in two other shared folders that I also didn't receive notifications on. I checked with others that also share in one folder, and they were not getting the email notifications either, so it wasn't just me. In all instances, I'm talking about shared folders.
Surprisingly, I did receive an email notification tonight 45 minutes before you sent this reply!
Thanks.
- Jay
Are you referring to the weekly digests for the three most used shared folders?
Or are you referring to another type of notification via email?
