Forum Discussion

Helpful | Level 5

2 years ago

Email notification settings are ignored

Why do i get spam emails from dropbox? My email settings are off for any emails (news).

New member | Level 2

Hi Hannah!

I have just received a promo email from Dropbox. FYI all my marketing email options have been left unchecked for years.

Here is the email:

and here is notification options in my account:

What can I do to make these settings stick?

Thanks!

Dropbox Staff

2 years ago

Hey Gostan, thanks for your patience while we were looking into this internally.

We heard back from the team and this issue seems to be resolved now.

Let us know if anything else comes up!

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

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