We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

GennadyKarasev's avatar
GennadyKarasev
Helpful | Level 5
2 years ago

Email notification settings are ignored

Why do i get spam emails from dropbox? My email settings are off for any emails (news).     
emails
Notifications
  • Walter's avatar
    Walter
    2 years ago

    Hey Gostan, thanks for your patience while we were looking into this internally.

     

    We heard back from the team and this issue seems to be resolved now.

     

    Let us know if anything else comes up!

idislikenotification's avatar
idislikenotification
New member | Level 2
Thanks everyone first.

I really dislike the email I got from Dropbox to promote the Dropbox Plus. There is no options to stop this. I have optioned out all in the notification setting but it keeps sending me that kind of email. Can anyone help me with this?
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey idislikenotification, thanks for letting us know about this.

 

We appreciate your feedback here and I will make sure to pass your comments along to our team.

 

Some promotional emails cannot be disabled from your account settings, however, do you see an "unsubscribe" option at the bottom of this email?

 

If so, you can click that to unsubscribe.

 

If you have any questions, let us know.

  • idislikenotification's avatar
    idislikenotification
    New member | Level 2
    2 years ago
    It doesn’t help. After I click unsubscribe, it brings me to account setting and I can see I have optioned out of all. I tried this couple of weeks ago and you just keep sending me the email.
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the update here.

       

      I went ahead and passed your feedback about this along to our team.

       

      If you need anything else, please let us know.

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