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Forum Discussion
Email notification settings are ignored
Why do i get spam emails from dropbox? My email settings are off for any emails (news).
Jay
Dropbox Staff
Dropbox StaffHi GennadyKarasev, thanks for bringing this to our attention.
At the bottom of the email, is there any option to unsubscribe from these messages you're receiving?
This will help me to assist further!
"Unsubscrible link" leads to Settings page with a settings i've showed on my screenshot. I've already unsubscribed from any news. Someone just started this email campaign on a full user base. It's displeasingly when user settings are ignored.
BenDBXCommunity Manager
Hi Everybody,
Thanks for reporting these issues.
Unsubscribing should stop these emails. There can be a delay in processing the subscription opt-out that results in emails being sent for a short period of time, but this shouldn't persist.
We are currently investigating. These emails should stop being sent to you shortly if they haven't already. Feel free to report here if you are still receiving emails from us and I will make sure that information gets to the right team.
Regards,
Ben
This is also happening to me. When I click on unsubscribe in the emails, it takes me to settings, where I have very few options checked. There's no reason I should be getting tips and tricks emails.
- Jay
Hi amydcb, joininonallthefun, are you still receiving these emails today?
I am having the same issues. My email settings are all unchecked for all promotional emails.
When I click to unsubscribe on the email itself, it takes me to my account page. I then go to my dropbox email settings page.
I can see all promotional categories are not checked.
I have tried this unsubscribe link on several emails and I am not offered to unsubscribe from the email. I am just sent to my dropbox account.
Any help would be appreciated.
-Beth
Same issues here. My account has been active for months, but notifications have recently started coming in even though all of my notification settings are unchecked. Clicking "Unsubscribe" in the email only takes me to the Notification settings page.
