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SueSi's avatar
SueSi
New member | Level 2
8 months ago

Confused about my account email and access on desktop

I've been using Dropbox for years through one email address.  I recently closed the business connected to this email so (I thought) I changed the email associated with my Dropbox to a new address.  Now I am only able to access my files and folders if I login to Dropbox on a browser.  I want to be able to access the files, as I used to, in my Windows explorer folder but there's nothing there (except newly saved files).  I'm also working on a new pc and I can't seem to change the email associated to the pc.  Is this anything to do with my problem?

Can anyone shed any light on this please?

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  • SueSi1's avatar
    SueSi1
    8 months ago

    Think I've sorted it now.  My files had not syncd to my PC but I have come across the step I needed to complete. Thank you

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hi SueSi, thanks for bringing this to our attention.

     

    Just for clarification, are you able to login to the Dropbox account and change the email address on this page?

     

    This will help me to assist further!

    • SueSi's avatar
      SueSi
      New member | Level 2
      8 months ago

      Yes that's I can access this page, I can see the correct email is showing as my personal email (and change if necessary) and I can see all the correct files and folders on the left hand side.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        Thanks for the update, could you let us know what you found so that it might help other users with similar questions?

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