We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

SueSi's avatar
SueSi
New member | Level 2
8 months ago

Confused about my account email and access on desktop

I've been using Dropbox for years through one email address.  I recently closed the business connected to this email so (I thought) I changed the email associated with my Dropbox to a new address.  N...
Account Settings
emails
  • SueSi1's avatar
    SueSi1
    8 months ago

    Think I've sorted it now.  My files had not syncd to my PC but I have come across the step I needed to complete. Thank you

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hi SueSi, thanks for bringing this to our attention.

 

Just for clarification, are you able to login to the Dropbox account and change the email address on this page?

 

This will help me to assist further!

  • SueSi's avatar
    SueSi
    New member | Level 2
    8 months ago

    Yes that's I can access this page, I can see the correct email is showing as my personal email (and change if necessary) and I can see all the correct files and folders on the left hand side.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Does it have the old business email address that you no longer use? 

       

      Are you able to change it to another email address that you have access to, one which isn't already associated with a Dropbox account?

      • SueSi1's avatar
        SueSi1
        Helpful | Level 5
        8 months ago

        When you ask 'does it have the old business email'  are you referring to my PC or Dropbox account?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Thanks for the update, could you let us know what you found so that it might help other users with similar questions?

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!