We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

EthanSB's avatar
EthanSB
New member | Level 2
11 months ago

Changing Email: says email already taken.

I am trying to change the email on my account to my new work email. I established the account with a personal account. The new email I am trying with saying already taken - but how since i own this e...
Account Settings
Dropbox Basic
Security
pjoc's avatar
pjoc
New member | Level 2

Current email to login will be discontinued.  Try to change to .....@gmail.com email but will not accept as it says this email already exists.  Which it does as I own it.  Not sure how to proceed.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 months ago

If it says it exists it means there is already a Dropbox account using that email. 

 

So you need to log on to that one (use www.dropbox.com/forgot if you cant remember the password), log on and either delete it or change the email on it to a different one. 

 

You will then be able to use it on this account

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!