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EthanSB's avatar
EthanSB
New member | Level 2
11 months ago

Changing Email: says email already taken.

I am trying to change the email on my account to my new work email. I established the account with a personal account. The new email I am trying with saying already taken - but how since i own this e...
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Rich's avatar
Rich
Icon for Super User II rankSuper User II
11 months ago
EthanSB wrote:

The new email I am trying with saying already taken - but how since i own this email and never used it before with drop box. How can I change it?

If it's saying already taken, then that email address is already associated with an account. In order to use that email address with your account, you'll either need to change the email on the other account (to a third email address) or delete the other account. Either way your work email will be freed up for use on another account.

 

If it's your email address and you have control of it, try to sign in to the account, resetting the password if necessary.

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