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Forum Discussion
Change email but I accidentally created an new account with the email I want to switch to.
I thought I had changed my email on dropbox but apparently hadn't. While I was disctracted on the phone I told it to just log in with my google account with my new email and it set up a new account. ...
Hi dmoncla, thanks for messaging the Community!
If you delete the new account completely, then the email would be freed up in order for you to rename the old account to the new email.
Please make sure you're signed into the correct account before you delete it, as this is permanent and files cannot be recovered from deleted accounts.
Keep me updated with any progress!
Hello,
I've had a similar issue arise but once I deleted the new account it is still saying that the email is taken when I try to change the old account. Does it take a certain amount of time for the email to free up?
Hannah
Dropbox Staff
Dropbox StaffHey mirlorraine, thanks for reaching out to us.
Can you let us know the exact error message you got when you tried to create a new account under that email address?
Also, were you previously perhaps a member of a Dropbox Business team with that account?
