We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Change email but I accidentally created an new account with the email I want to switch to.
I thought I had changed my email on dropbox but apparently hadn't. While I was disctracted on the phone I told it to just log in with my google account with my new email and it set up a new account. ...
Hi dmoncla, thanks for messaging the Community!
If you delete the new account completely, then the email would be freed up in order for you to rename the old account to the new email.
Please make sure you're signed into the correct account before you delete it, as this is permanent and files cannot be recovered from deleted accounts.
Keep me updated with any progress!
Jay
Dropbox Staff
Dropbox StaffHi dmoncla, thanks for messaging the Community!
If you delete the new account completely, then the email would be freed up in order for you to rename the old account to the new email.
Please make sure you're signed into the correct account before you delete it, as this is permanent and files cannot be recovered from deleted accounts.
Keep me updated with any progress!
Jay, new to this forum. I have similar problem. So, if I delete account that has essentially no data, then I can RENAME the account where the majority of my stuff is with that email?? Since I just renewed and paid for the account I'm about to delete, will that trigger a refund??..then, it just so happens you're asking me to refresh my payment source on the other account, which I'll gladly do.
- Jay
Hi a1tiguy, deleting a Dropbox account doesn't necessarily trigger any form of refund on that account.
I'd recommend contacting the support team directly for them to assist on this matter.
