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Forum Discussion
Can't link Team Account with Personal (Basic) Account
I can't link my Team Account to my Personal Account. On MacOS, if I attempt to "Add Team Account" using the app or a web browser, it brings me to a web page that says "Sign in to link your team Dropbox", and when I enter the email address for my Team Account (a Business Account) it says "Single sign-on enabled", but when I click "continue" it just says "something went wrong" (not helpful or informative), and I cannot proceed any further. I can log into my Team Account via a web browser, but I cannot link the two accounts, and I cannot get the Team Account to function via the app. Note: previously I WAS able to link my Team Account, although every time I shut down the computer the Team Account became unlinked and I had to repeat the "Add Team Account" procedure. But about 1-2 weeks ago, the procedure no longer works; attempting to link the Team Account now leads to a differently-appearing web page than previous, and the result is unsuccessful as described above. Also note: this same problem has happened in the past -- i.e., I was able to link accounts, then I could not, then after a couple weeks I could again, and now once again I cannot. It seems to me that the Dropbox procedures are changing and are causing incompatibilities.
- Mark
Super User II
Has your Team admin blocked this from being allowed?
Well, I don't know for certain (how would I know that?), but does that speculation fit with the facts as described? Namely, that by entering my Team email it does lead to "Single sign-on enabled", which doesn't seem to fit with the option being blocked, but when I click "continue" it just says "something went wrong". I wish the Dropbox error message was more specific about the nature of the problem.
- Mark
Sometimes when things are blocked by Admins the messages are not clear. It would be worth asking the Team Admin.
The other thing to consider is clearing cookies/cache etc. and then trying again
