i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?

Hello Dropbox team,I'm having the same situation and has submitted my issue in ticket #12059229Please take a look. Thanks a ton!

Hi Lehamy,Good luck with accessing your account! So far dropbox has been unhelpful buthopefully they will rethink their security measures since more and more people are facing this issue! Please keep me posted if they help you access your account!

Hi Andrew1983,Without know your email you can't change anything - the email is your user id! If you have a device connected to the account still, you can check there for the exact email. If you haven't access to the used email, that's a big issue; regular password reset becomes impossible. If your mobile device is connected to the account still, there is workaround. On your mobile device is a feature "Connect a computer" (in Dropbox settings section). Use this feature to gain access back to your account and change email to an actual one (which you have access to). After that you can reset the password in the trivial way. :wink:Good luck.

Hey heather822, thanks for posting. Since you have a similar issue to the OP here, please check out Walter's post above for some more info. I'll be just a post away if you have any questions!

Hello, I have a strange situation, where I know the password and account for dropbox, but I can't login because it says my password is expired. I can't access my email address linked with dropbox, because it no longer exists. When I tried to update this old email address which is no longer available with a new one, my dropbox password expired, and it logged me out. Is there a way beside the non working email address to remove the restriction, and be able to login with my current account and password? This is what I get after logging in: Thanks.

Can I reset my password without access to the email as I forgot it?

Alek1623
New member | Level 2
2 years ago
Deleted the email to my old account, forgot password how do I bypass this?
- Rich
  Super User II
  2 years ago
  Alek1623 wrote:
  Deleted the email to my old account, forgot password how do I bypass this?
  
  You can't. The only way to reset the password is with access to the email account. Your best option is to see if you can get the email address reactivated.
  
  https://help.dropbox.com/account-access/lost-email-access
  - Alek1623
    New member | Level 2
    2 years ago
    I should reiterate I know the username and password but it sends a code to the old deleted email I’m assuming the issue is still the same
hminh0930
New member | Level 2
4 years ago
My account has been hacked and they changed my password. I am still able access my account through google log in but cannot change my password. Ive tried the 'forgot my password' thing but I am not getting the email to reset password. Can someone help me?
- Megan
  Dropbox Staff
  4 years ago
  Hi hminh0930, sorry to hear about that!
  
  I've merged you into the current thread, since it echoes what others have also expressed about this.
  
  Have a look at the troubleshooting steps that have been provided, and let me know if you have any questions.
  
  Cheers!
alex lang
New member | Level 2
4 years ago
Hi,
I have a problem with login (email) change.

My old email is not working any more and I don't have an access to this account. I want to switch to new email but system requires old password I can't remember any more. To reset the password I have to use old email (not working any more).

I'm logged in to Dropbox and I want to change login email and password for new ones due to safety reasons.

Anyone has a clue how to solve it?

Thank you in advance for any hints.
- Megan
  Dropbox Staff
  4 years ago
  Hey alex lang, I hope you're doing well!
  
  I moved your post here, where other users have expressed a similar concern.
  
  If you don't have access to your email address, you can update both your password and email on a device you’re already signed into.
  
  Also, can you take a look Walter's first post? He shone some light on this.
  
  Thank you!
Spooncer
New member | Level 2
4 years ago
Hi I have two Dropbox free accounts. This one and one with an email address that is defunct and I have forgotten the password.
is there a way to access it? Thanks
- Rich
  Super User II
  4 years ago
  Spooncer wrote:
  
  Hi I have two Dropbox free accounts. This one and one with an email address that is defunct and I have forgotten the password.
  is there a way to access it?
  
  https://help.dropbox.com/accounts-billing/settings-sign-in/lost-email-access
  
  https://www.dropboxforum.com/t5/Dropbox-tips-tricks/I-lost-access-to-my-email-address-how-do-I-sign-in-to-my-Dropbox/td-p/512928
sonyatoulson123
New member | Level 2
4 years ago
Please help me. I'm still logging in my account with app and desktop. But I can't remember the password that I used to have. Unfortunately, the email that I combined with this account was deleted permanently. So I can't sign in to get the link reset password. How can I reset password without email?
P.s: I've combined personal account and work account
- Mark
  Super User II
  4 years ago
  Have a look at https://www.dropboxforum.com/t5/Dropbox-tips-tricks/I-lost-access-to-my-email-address-how-do-I-sign-in-to-my-Dropbox/td-p/512928 for some help
KR777
New member | Level 2
4 years ago
Hi. I need access to my old DROPBOX accounts that don't have active email addresses anymore. The passwords have expired
- Rich
  Super User II
  4 years ago
  KR777 wrote:
  
  Hi. I need access to my old DROPBOX accounts that don't have active email addresses anymore. The passwords have expired
  
  Unless you have a device already logged in to your account, that won't be possible without access to the email address associated with the account.
  
  https://help.dropbox.com/accounts-billing/settings-sign-in/lost-email-access
ChriGenoa
New member | Level 2
4 years ago
Hi,

I have a problem with resetting the password for the dropbox account created with the email address<<removed>>.
This email address no longer exists, but it has become an alias of the<<removed>> email address. When I request the password reset link to be sent to <<removed>>, I do not receive the email. I also tried to put the email address<<removed>>, but I don't receive the email anyway. Can you please help me?

Thank you
- Mark
  Super User II
  4 years ago
  Are you still able to receive emails to the old address? If not I'm afraid you cannot recover it
  - ChriGenoa
    New member | Level 2
    4 years ago
    Yes, I get all the emails sent to the old address, but not the dropbox password reset email. I also had the technicians of the company where I work check that they have not been blocked by the spam filter. They told me there are no dropbox emails. How can I have the password reset in any other way?
    
    Thanks
fdomingu2013
New member | Level 2
4 years ago
Hi all, I don´t have access to the email account registered in Dropbox anymore. I remember the password, but as i I am trying to login from a new Laptop, Dropbox is sending me a 6 digit code that i can not read because I dont have access to the email. Any ideas how to recover my account? I dont have another email account or cell phone as recovery options registered in Dropbox.
Thanks in advanced.
- Mark
  Super User II
  4 years ago
  Without access to the email account there is no way to log on I'm afraid.
Chsejer
New member | Level 2
4 years ago
My password ran out and I No longer have acces to the original e mail.
How do I gerne into My accent and All My pictures og My sons lave father 😢
- Mark
  Super User II
  4 years ago
  Without access to the email account or a device you are logged in on already I'm afraid you cant.
- Bronx
  New member | Level 2
  4 years ago
  I have the same problem!
shcross1977
Explorer | Level 4
4 years ago
Hi Please HELP!
I cannot access my account because my user name is a closed email account. My password is expired but I cannot receive a reset link to the closed account. I had the account open a few days ago on my phone but I got a new phone and had to reinstall all of my apps. I have so many photos that I need to access but I don't know what to do. Please help!
- Mark
  Super User II
  4 years ago
  Without access to the email account there is nothing you can do I'm afraid.
  
  Go to your old phone and create links to all of your files and then download them before putting them on a new account