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Forum Discussion

Andrew1983's avatar
Andrew1983
New member | Level 2
5 years ago

Can I reset my password without access to the email as I forgot it?

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
Account Settings
FAQ
Security
Fulguletz's avatar
Fulguletz
Explorer | Level 4

Hello,

 

I have a strange situation, where I know the password and account for dropbox, but I can't login because it says my password is expired.

I can't access my email address linked with dropbox, because it no longer exists.

When I tried to update this old email address which is no longer available with a new one, my dropbox password expired, and it logged me out.

Is there a way beside the non working email address to remove the restriction, and be able to login with my current account and password?

This is what I get after logging in:

Thanks.

Simba47's avatar
Simba47
Helpful | Level 6
4 years ago
Hi Fulgultez,
I am curious to know if Dropbox helped you access your account and how? I am having the same problem as you did and was wondering how your got solved. So far Dropbox support has not been helpful at all with helping me even though I have receipts and proof that I paid for the account!
  • lehamy2610's avatar
    lehamy2610
    New member | Level 2
    4 years ago

    Hello Dropbox team,

    I'm having the same situation and has submitted my issue in ticket #12059229

    Please take a look. Thanks a ton!

    • Simba47's avatar
      Simba47
      Helpful | Level 6
      4 years ago
      Hi Lehamy,
      Good luck with accessing your account! So far dropbox has been unhelpful but
      hopefully they will rethink their security measures since more and more people are facing this issue! Please keep me posted if they help you access your account!
      • MT-Tester's avatar
        MT-Tester
        Helpful | Level 6
        4 years ago
        Hi Simba47,
        I'm already testing another similar platform. And it will take thousands of years for them to rethink their own security measures (if they want I can suggest some new security measures. Is there any feature suggestions thread?).

        In the Support part I already knew that they were not useful (they seems bots).

        Lusil
        It's not working (as expected), I don't get any notifications. Sorry, but can any real Dropbox employee help me?

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