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Andrew1983's avatar
Andrew1983
New member | Level 2
5 years ago

Can I reset my password without access to the email as I forgot it?

i have forgotten my password and no longer have access to my email, how can i reset my password and change my email?
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trafa's avatar
trafa
New member | Level 2
5 years ago

I need help! Please!

 

I cant enter my account. I tried ever password i can think of and still cant enter. When i try to recover my password they send me an code with 6 digits, the problem its the email i had for that account has been closed. Now i cant enterm either my email anda dropbox account. I need help! I had pics of my family vacations, sons, job stuff.

 

HELP! 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey trafa, I'm sorry to hear you're having trouble with this!

     

    I'd suggest having a look at this article to see if any of the steps there help at all. Otherwise, I'd suggest taking a look at Walter's post above for some more info.

     

    Let me know if you have any questions!

    • trafa's avatar
      trafa
      New member | Level 2
      5 years ago

      Hello Daphne,


      Thanks for your kind answer. The problem it´s that my e-mail provider shutdown! My e-mail simple does not exist. I can prove i´m the legit owner of my account by telling the files i had there! Please! I have photos of my daughter since she was born! 

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