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Forum Discussion
Can I recover a deleted account?
I deleted my dropbox account by mistake and would really like to recover it. I had an account under [removed per the Community's Guidelines]
Jay
Dropbox Staff
Dropbox StaffHi james74, thanks for posting on the Community!
If a Dropbox account is deleted by a user, then it wouldn't be possible to recover the account or the files within, unfortunately.
Was the account part of a Dropbox Business team by any chance, or was a personal account?
This will help me to assist further!
If a Dropbox account is deleted by a user, then it wouldn't be possible to recover the account or the files within, unfortunately.
Was the account part of a Dropbox Business team by any chance, or was a personal account?
This will help me to assist further!
The account was the bussines one under the Name removed
- Jay the account is bussines one
- Mark
Super User II
It wont be possible to do that Sandile_ndawonde - once an account is deleted its permanently deleted immediateley. Business accounts that still have an account running (i.e. the owner cancels somebody within the business but still pays the licence fee) can recover for 7 days, but, after that its not possible.
Also, once an account is inactive for over 12 months it would be deleted anyway.
So, even if they didnt delete and just left it without paying the files would now be totally removed.
