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glennbroadway's avatar
glennbroadway
Explorer | Level 4
2 years ago

Accidentally accepted invite using a slightly different gmail address, disabled original account

I accepted an invite to access an organisation’s Dropbox. They sent it to my personal email myname@gmail.com but when I signed in I used myname+bb@gmail.com (don’t ask why).   Now my original dro...
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glennbroadway's avatar
glennbroadway
Explorer | Level 4

Megan I’ve waited 6 days (actually 7) and I am still unable to change the email on myname+bb@gmail.com back to myname@gmail.com because it says “This email is already taken.”

 

When I try to remover the password for myname@gmail.com I get the message “Sorry, this account is disabled.”

 

And yet, myname+bb@gmail.com is still working as the login email for my account. And the login email was changed on all my devices where I was logged in already.

 

How can I return my account to myname@gmail.com ? I just can’t seem to work out how to do it. Are you sure your suggested method will work - the one about being reinstated to the organisation by the admin? I can’t see how that helps when myname@gmail.com is taken and disabled.

glennbroadway's avatar
glennbroadway
Explorer | Level 4
2 years ago

I think an important factor is that I used the invite that went to myname@gmail.com to Join the business team, except I didn’t join it WITH that dropbox account - I created a new one (using myname+bb@gmail.com as the contact address) I did this because I was nervous about mergin the two accounts. But soon after the admin removed me and I created a third new account with a completely different account (which is part of the organisations email system). But in the meantime, dropbox changed the email on my original account - everywhere.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey glennbroadway, let me jump in here, to see what we can find out about this situation.

     

    Right now, if you contact the admin of the team and ask them to check the "members" tab in their admin console, are they able to see you as a member of the team? And under which email address?

     

    Please ask them to check both the "active" members and the "deleted".

     

    If you appear in the deleted members, does the admin have the option to restore you?

     

    This would restore the deleted account and allow you to sign in again.

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