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Forum Discussion
Update billing info email, but I have a Dropbox Basic account.
I am confused by the message I received from Dropbox asking for me to update my billing info. Here's the message:
"Your credit card is expiring at the end of the month!
To keep your Dropbox a...
Hi mkalichman, as you're on a Dropbox Basic plan, and you're not on any trial or paid plan, then you can ignore the email, since it won't try to charge you.
Megan
Dropbox Staff
Dropbox StaffHi mkalichman, welcome to our Community!
Are you certain the email is a new one, and not old? Is it possible that you have a different Dropbox account?
You mentioned that you have a credit card listed with Dropbox: is that on a different account?
Keep me posted, and we'll take it from there!
Thanks Megan for checking.
The message was sent to my correct e-mail address, which is associated with my only dropbox account. The date of the message was today, sent this morning Pacific time.
The credit card I mentioned is associated with this account. I don't remember whether it was required or optional, but I apparently added it to my account some years ago. That particular card is no longer valid, even if it were to be charged, which it shouldn't be!
Mike
- Jay
Hi mkalichman, as you're on a Dropbox Basic plan, and you're not on any trial or paid plan, then you can ignore the email, since it won't try to charge you.
Thanks Jay. That's good to know, but it still leaves the question of why the message went out as written in the first place. Perhaps you could pass the word up the line to have someone see if they can tighten things up on communications? As it is, this makes me wonder about attention to detail at Dropbox!
Mike
