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krismac's avatar
krismac
New member | Level 2
20 days ago

Unidentified credit card charge for an annual subscription

i have an annual credit card charge from Dropbox with a 12 digit transaction ID, however the transaction lookup tool does not work when i enter all details (correctly). because i have a free plan i c...
Payments
krismac's avatar
krismac
New member | Level 2

hi Walter,

i cleared the cache and still no luck - it keeps telling me to enter the last 4 digits of cc and expiry date - which i have.

we have no other accounts that we are aware of except my husbands and my free accounts. i was trying to lookup tool to see if there was another associated account anywhere that i didnt know about. this is the second year in a row at least that the charge has appeared, but we get no notifications at any time to any existing email addresses

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
19 days ago

I see, thanks for the additional information krismac  - much appreciated.

 

Would it be OK if we reached out via email to have a further look internally? 

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