We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Unauthorized charge to our PayPal account
Hello Dropbox team,
We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.
Can someone please get back to me as your email says you support onl...
surajramnani wrote:
We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your payment information, then someone else likely has and you should be contacting PayPal to file a fraud claim.
Rich
Super User II
Super User II
surajramnani wrote:
We've noticed an unknown charge on our PayPal as we've not made any purchase to your subscription.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your payment information, then someone else likely has and you should be contacting PayPal to file a fraud claim.
Thank you for your help, please feel free to close this thread as I'm already in conversation with someone from your support
