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Forum Discussion
ticket stupidity...
I need to open a ticket. I go to https://www.dropbox.com/support and can view my tickets of the past, but nowhere is there an option to submit a new ticket. What am I missing? Please advise. _narasu...
narasumas wrote:
I need to open a ticket. I go to https://www.dropbox.com/support and can view my tickets of the past, but nowhere is there an option to submit a new ticket. What am I missing? Please advise.
The Support page will show you the support options that are available to your account type, and not all account types have access to the ticket system now.
If you're having a billing or sign-in issue, you can visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Rich
Super User II
Super User II
narasumas wrote:
I need to open a ticket. I go to https://www.dropbox.com/support and can view my tickets of the past, but nowhere is there an option to submit a new ticket. What am I missing? Please advise.
The Support page will show you the support options that are available to your account type, and not all account types have access to the ticket system now.
If you're having a billing or sign-in issue, you can visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Thanks, @Rich. It took two weeks, but it finally prompted me within the incognito window.
