You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

unicatsocute's avatar
unicatsocute
New member | Level 2
14 days ago

There's a Dropbox charge on my card, but I don't have a subscription

i havent used dropbox in a few months and got a notification telling me that it charged me around $20 for the business plan. I just checked my account under subscriptions and billing to cancel it but...
Billing
cancellations
Payments
unicatsocute's avatar
unicatsocute
New member | Level 2
14 days ago

hi mark, thank you for the help!
I went through the link and it's telling me that I need to enter a 12 digit code to find the transaction, but on my banking history it's giving me a different combination of letters and numbers. I clicked billing help but where do I go from there? I've been clicking through the sub categories but it keeps leading me back to the article you linked.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    14 days ago

    You need to contact support via www.dropbox.com/support while not logged in, even on here - so use an incognito window and that should work. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!