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unicatsocute's avatar
unicatsocute
New member | Level 2
14 days ago

There's a Dropbox charge on my card, but I don't have a subscription

i havent used dropbox in a few months and got a notification telling me that it charged me around $20 for the business plan. I just checked my account under subscriptions and billing to cancel it but...
Billing
cancellations
Payments
  • unicatsocute's avatar
    unicatsocute
    New member | Level 2
    14 days ago

    hi mark, thank you for the help!
    I went through the link and it's telling me that I need to enter a 12 digit code to find the transaction, but on my banking history it's giving me a different combination of letters and numbers. I clicked billing help but where do I go from there? I've been clicking through the sub categories but it keeps leading me back to the article you linked.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      14 days ago

      You need to contact support via www.dropbox.com/support while not logged in, even on here - so use an incognito window and that should work. 

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