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Sorry you aren't eligible for this experience
Hi I have a Dropbox Plus 2T account and have run out of memory space. I have been trying to upgrade to 3T for days but unfortunately every time I click on the upgrade tab it says 'Sorry you aren't el...
Thank you all for your responses. The issue was that I had paid for a 12 month drive backup feature. It was incompatible with all of the plans they were offering so it wouldn't go through. I had to call phone support for them to cancel it immediately as doing it from the site would have incurred a 2 week waiting period because of how they bill. Once they cancelled it.... It worked fine.
Mark
Super User II
Super User IIDo you currently pay via an App Store? If so you need to upgrade via there
No I pay by credit card direct.
Thank you all for your responses. The issue was that I had paid for a 12 month drive backup feature. It was incompatible with all of the plans they were offering so it wouldn't go through. I had to call phone support for them to cancel it immediately as doing it from the site would have incurred a 2 week waiting period because of how they bill. Once they cancelled it.... It worked fine.
Hi
I am going in circles with this - two long and useless 'live chats' who eventually told me to contact support. Have sent them 3 messages so far as there hasn't been anyone available to chat 'live'.
Please could you tell me where you found the phone number ?
So angry as have wasted so much time.
No I pay direct
