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SAS24's avatar
SAS24
Explorer | Level 4
10 months ago

Questions about a refund from last year

I need help, I requested a refund last year but there was no confirmation that they processed it. I don't want to upgrade without that refund. 
cancellations
Payments
Refunds
  • Megan's avatar
    Megan
    8 months ago

    Hey from me too SAS24!

     

    You can see your account transaction history on your Payments page here: https://www.dropbox.com/payments

     

    Keep in mind that If you haven't received your refund in a reasonable amount of time you will need to contact your bank, and ask them some more info about this. 

     

    I hope this helps! 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey there SAS24 - thanks for joining the Community and happy February.

 

Do you happen to have a ticket ID for your previous communication with our support team?

 

This would help us look into this further for you. 

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