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Forum Discussion
Promo Discount on Checkout Not Working
I went to purchase a 2TB single user plan. A pop up appeared offering me a 25% discount if I purchased now, I accepted the Discount Claim, but the total price does not change. Whats the point of o...
Walter
Dropbox Staff
Dropbox StaffHi there AMS99, thanks for bringing this to our attention.
Do you happen to have a screenshot of the pop-up so that we can have a look too?
Were you navigating your Dropbox account when you first noticed it?
Also, when you say the price doesn't change, could you send us a screenshot of the page you're navigating to when you see this as well?
Thanks so much!
G'day Walter,
The pop up is the same as shown in the post below by DTMUK
Yes, I was in my Dropbox Account window.
I was filing out my payment details, I waited maybe 60 seconds contemplating the purchase before the pop up appeared.
When the discount did not apply to my total, I got out of that window and went back to purchase a 2TB single plan.
Same thing happened.
I did it 3 times and after that I gave up on the Discount and purchased the plan paying full price.It was almost like a come-on because I was slow on completing the purchase.
Cheers
MacI have the same problem. I also went to purchase a 2TB single user plan. A pop up appeared offering me a 25% discount if I purchased now, I also clicked "Claim my discount", but the total price on the page does not change. Will the discount be applied later in the process? It's not at all clear this will happen.
