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emtettle's avatar
emtettle
New member | Level 2
11 months ago

Paid through Apple Pay is not renewing subscription

I’ve always — for over 5 years — paid my Dropbox subscription through the App Store. My payment HAS gone through on the Apple side for this month and I have my confirmation of payment and money withd...
Account Settings
Payments
Plans
upgrades
  • Walter's avatar
    Walter
    11 months ago

    Hey emtettle - sorry to hear about this.

     

    Could you try restoring your purchases as outlined here and let me know how it goes?

     

    Thanks!

emtettle's avatar
emtettle
New member | Level 2
Thank you!!! That worked. Yall should add that to the help/FAQ under billing.
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
11 months ago

Glad to hear this helped and thanks for your feedback as well emtettle - it's been noted in our system.

 

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