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Forum Discussion
New payment after changing Apple ID country is not recognized, so my account is downgraded to Basic
Hello all,
I have a problem with my Dropbox Plus subscription purchased via Apple App store. I'm originally from Russia, my Dropbox Plus subscription was purchased using my Russian Apple ID. Ho...
Hi pasharinho, thanks for providing these details.
Since it sounds like your iTunes account is now associated with a Spanish card, the upgrade should've gone through successfully.
Could you check your payments page to see if it appears there?
Keep me updated with any progress!
Hi @Jay
Thanks for your reply. For few days my account was in Basic mode and I was not able to see my last payment on my payments page, as you suggested. All my apps (desktop and mobile) became Basic as well. But today my account got unlocked. The issue is resolved.
Jay
Dropbox Staff
Dropbox StaffGlad to hear it's resolved now, pasharinho!
If you need any further assistance in future, please let me know. Enjoy your week!
I have the same issue as @pasharinho. I was using an India Region Apple ID and had to convert that to a US region. I have the receipt of the Dropbox yearly subscription purchased through the US Region Apple store. But today my account was downgraded to Basic. How to I get it restored?
Thanks
-Banu- Nancy
Hey @banusanar, can you clarify when you purchased your Dropbox plan exactly?
Are you able to access the page Jay linked above, and if yes, what do you see there?
I purchased it 3 days ago. And the billing receipt from App Store explicitly states "Dropbox Plus - Annual (Yearly) Renews Aug 13, 2025"
I cannot access the billing page though.
Thanks, Banu
