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mh34's avatar
mh34
Explorer | Level 3
24 days ago

Live chat support isn't available for my Essentials plan?

I currently have Dropbox Essentials which states "Live chat support" as a feature, however if I go to https://www.dropbox.com/support/chat it just redirects me to https://www.dropbox.com/support and even the Chatbot button does not work. I've opened a ticket for help on a sync issue, but still no response after 24 hours. How do I get chat support working? I've tried multiple browsers and computers.

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upgrades
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    24 days ago

    Hi mh34 

     

    You arent on a trial are you? Support options are only available to paying users.

     

    Also is there anything on there about times? Not sure of your timezone but could you be trying when its closed?

    • mh34's avatar
      mh34
      Explorer | Level 3
      23 days ago

      Not on a trial. Time is 9:50AM CDT yet chat is not available.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        23 days ago

        Hi mh34, thanks for posting on the Community.

         

        What issue are you experiencing exactly that requires support? 

         

        Could you attach screenshots showing the current plan on this page, and the support options you see?

         

        This will help me to assist further.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    19 days ago

    Hi mh34,

     

    Our engineering team has informed me that the redirect has been fixed and chat should work properly now. Please let us know if you're still experiencing any issues. 

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