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Forum Discussion
Is it possible to get a refund for a Dropbox for Business purchase?
Here's the full story.
In January 2105, I worked for a company and signed up for DropBox for bussiness account using my work email address. In March 2015, I left the company and lost access...
Chicklet5 wrote:
I hope dropbox can help me resolve this issue - the second account was just a mistake.
Have you contacted them yet? If not, you need to.
Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.comOr, if you have a Dropbox for Business account, use the phone number found in your admin console under Help.
Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
Mark
Super User II
Super User IIYou agreed when you joined to pay for 5 users - it very very clearly states this when you get to the payment page. Unfortunately YOU didnt read the information correctly. It isnt Dropbox at fault here.
Also, I'm moving this to the support area rather than feature requests.
It certianly wasn't made clear to me that my account would be auto-upgraded at the end of the the trial period and charged for an entire year instantly (the default setting). There's no reason why anybody would pay a year up front without any incentives, if you want to make the argument that dropbox doesn't use deception as a tactic to snare customers then maybe you can explain why that's even a setting much less the default.
By the way, it's one thing to stick customers with surprise bills, it's another to give them the runaround when they're unsatisfied by having a phony ticketing system and a phony toll free support number that send only send automated messages refusing pro-rated refunds. This is classic wheeling and dealing, I had my guard down because I never expected this from an acclaimed cloud service company.
I've been left with no other choice than to get a chargeback from my bank which finally resulted in dropbox downgrading my account with a full refund to avoid legal action. Dropbox even has an automated message for such an occasion: go figure.
It's really sad that dropbox forced me to resort to this to get my money back as I would have otherwise likely been a loyal long-term customer. My issue is resolved, thanks Mark.
- Rich
sjsiegel001 wrote:
It certianly wasn't made clear to me that my account would be auto-upgraded at the end of the the trial period and charged for an entire year instantly (the default setting).
Actually, it was made clear.
Step two provides the option of yearly or monthly billing. You must choose one before continuing. Note that 5 users, the minimum, is already entered.
Billing options
If you try to enter fewer users, you're told that the minimum is 5.
And on step three, you're told that you'll be charged if you do not cancel in time. Note that the January 6th date in the screenshot below is based on the date that I originally took the screenshot.
Autorenew notice
There's no reason why anybody would pay a year up front without any incentives, if you want to make the argument that dropbox doesn't use deception as a tactic to snare customers then maybe you can explain why that's even a setting much less the default.Cost? Five users x $12.50/user x 12 months = $750 when paid yearly. Five users x $15/month x 12 months = $900 when paid monthly. $150 seems like a pretty big incentive to me.
By the way, it's one thing to stick customers with surprise bills, it's another to give them the runaround when they're unsatisfied by having a phony ticketing system and a phony toll free support number that send only send automated messages refusing pro-rated refunds.
Neither system is phony. The phone number for business support is located in your admin console under Help (only available to Business customers). It's listed along side your PIN, which is required when contacting support in this way. Phone support is not provided on any other number. As for the ticketing system, it provides options for opening a ticket throughout the system. They're usually marked as "Get help with other issue" and they take you to a ticket form instead of a help article.
dropbox is known for automatically charging you 750usd and then sayings "oops, u did not read our fine print tocs, sorry u got to pay, have a nice day and we hope to do business with you again, kaching :3"
Pay via paypal, and remove your card immediately from paypal is the safest method. you will never see any charge once your card is gone
This just happened to me. Now we are just stuck with a $750 charge and we didn't want it after the trial. Not to mention they didn't send any email notificaiton. This is totally unprofessional. Customer Service will not give me the number to a manager or speak to anyone higher up. What a scam. Any advice?
I was never prompted with the UI you've screenshotted. The support phone number is an automated response that hangs up on you after playing.
Glad to see dropbox was brought to justice with legal action for their criminal behavior and dropped from BBB accreditation. Apparently there's a site dropboxrestitution.com for future customers who fall victim to this pit trap.
- hi there. please help me how to get a refund. please
- Rich
As stated in the reply directly above yours, you have to contact Support directly. Only they will know if you're entitled to a refund. Per Dropbox's terms, refunds are only available when legally required. Use the links above to open a ticket.
- Minato
Dropbox Staff
Hey sjsiegel001, cheyenne and tykuscer,
The only thing I can add here is that after you create your tickets from our Support page,
let us know of their number(s) so we can find them and investigate as soon as possible.
(The ticket number will be visible on the confirmation email you'll receive after you create the ticket.)
Also, note that it will be easier and faster for us, if the tickets are created from the email of the upgraded account,
as we aren't able to investigate other accounts than the one we're contacted from, for security reasons.
Thank you!
