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kc879's avatar
kc879
Explorer | Level 3
4 months ago

I'm still being charged for an account I deleted a year ago and I can't contact support.

I accidentally deleted a dropbox premium account a year ago before stopping the payed premium subscription. Recently discovered I have been getting charged over $20/month for the past year as a resul...
cancellations
FAQ
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey kc879! If you go to your email address and locate the previous ticket I logged, are you still able to reply to it? If yes, a new ticket should be generated automatically with a new ticket number.

kc879's avatar
kc879
Explorer | Level 3
2 months ago

I was not able to reply to it, the email I received let me know that the email would be sent to an unmonitored inbox and would not be answered by the dropbox support team. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    I just created another ticket  on my end for you kc879.

     

    Please reply back as soon as possible, and we'll take it from there. Thanks! 

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