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Jvh123's avatar
Jvh123
Explorer | Level 3
5 months ago

I was on a Plus account, but now I'm on Basic after an admin removed me from the team

Hi I have with my Apple account, made a Dropbox account. I payed upfrontfor Plus in january. Everything went well. Last week i was added from a Company where i work freelance to business. My ...
Billing
downgrade
Offboarding
Payments
Jvh123's avatar
Jvh123
Explorer | Level 3
I know.
I’m back on basic. If I look into my Apple account i have on my e-mail that is linked to Dropbox still a payed us account till 01/25.

But i remain basic if i login on dropbox. If i choose option to upgrade: It says ‘ It seems that my Apple id is already paying for another Dropbox’

So I Apple id says:
Still active, Dropbox says inactive and basic. And there is the error.

Help me out, normally i could live chat because i pay… But Dropbox says I’m basic, and I’m not!
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 months ago

Thanks for the info, have you tried contacting Apple directly to see if they're able to cancel or refund the subscription from their end?

  • Jvh123's avatar
    Jvh123
    Explorer | Level 3
    5 months ago
    The problem is not at Apple. But at Dropbox.
    Why i should ask Apple a refund, seen the problem is at Dropbox?
    Everything worked until i was added to a business account, by another one.

    You should restore my purchase and look why i get error409
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      5 months ago

      As this is related to sensitive billing info, you can contact our support team directly to look into this matter in more detail.

       

      You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info. Don't choose the option for Apple and instead enter your normal billing info in order to submit a ticket.

      • Jvh123's avatar
        Jvh123
        Explorer | Level 3
        5 months ago
        Even worse is that i pay for plus account, and
        That i normally have live chat help.

        And now such a procedure…

        Crazy.

        No happy at all

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