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Forum Discussion
I was on a Plus account, but now I'm on Basic after an admin removed me from the team
Hi I have with my Apple account, made a Dropbox account. I payed upfrontfor Plus in january. Everything went well. Last week i was added from a Company where i work freelance to business. My ...
Jay
Dropbox Staff
Dropbox StaffHi Jvh123, thanks for bringing this to our attention.
As it sounds like you merged your Dropbox account with a Dropbox Business team, this means that your subscription was cancelled and a pro-rated refund was made.
You should be able to see the refund amount on this page on your account.
When the admin converted your account back to a personal plan away from the team, you would return to a Basic plan. You'll need to upgrade to your Plus plan again manually.
If you need any further assistance, please let me know!
- I know.
I’m back on basic. If I look into my Apple account i have on my e-mail that is linked to Dropbox still a payed us account till 01/25.
But i remain basic if i login on dropbox. If i choose option to upgrade: It says ‘ It seems that my Apple id is already paying for another Dropbox’
So I Apple id says:
Still active, Dropbox says inactive and basic. And there is the error.
Help me out, normally i could live chat because i pay… But Dropbox says I’m basic, and I’m not!- Jay
Thanks for the info, have you tried contacting Apple directly to see if they're able to cancel or refund the subscription from their end?
- The problem is not at Apple. But at Dropbox.
Why i should ask Apple a refund, seen the problem is at Dropbox?
Everything worked until i was added to a business account, by another one.
You should restore my purchase and look why i get error409
