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lightning33's avatar
lightning33
Helpful | Level 5
3 months ago

I upgraded to Dropbox Plus via the website, but it's not reflecting on my account.

Hi there,    I recently upgraded to Dropbox Plus via the website and confirmed that the payment went through on my credit card, but somehow the account says that I only have space equivalent to D...
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  • lightning33's avatar
    lightning33
    3 months ago

    Thank you! Just to update, I receive another entry in my bank statement where Dropbox has refunded me the payment that I had paid for the failed subscription. I guess something failed somewhere during the subscription process, thus reversing the payment. Let me sign up again separately. 

lightning33's avatar
lightning33
Helpful | Level 5
Hi Nancy,

Thanks for the quick reply! I had purchased via the website and indeed there was a 12 digit transaction ID. However when inputted at the link provided it says cant locate transaction ID, please submit a billing help request.
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
3 months ago

No worries, thanks for giving that a go. Can we log a ticket for you then and check this internally? We can contact you at this email address.

  • dkm1's avatar
    dkm1
    Icon for Dropbox Product Manager rankDropbox Product Manager
    3 months ago

    Thanks! Can you check if the emailID/account u purchased the Plus subscription is the same account you are using to login. You should have received an email confirmation when u purchases the plus subscription. 

  • lightning33's avatar
    lightning33
    Helpful | Level 5
    3 months ago

    Thank you! Just to update, I receive another entry in my bank statement where Dropbox has refunded me the payment that I had paid for the failed subscription. I guess something failed somewhere during the subscription process, thus reversing the payment. Let me sign up again separately. 

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