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MCaballero61's avatar
MCaballero61
New member | Level 2
4 months ago

I thought I had cancelled my subscription, but I still got charged.

I'm so frustrated there is no way to talk to someone.  I cancelled my account because my employer does not permit Dropbox.  But they charged me again in July.  I followed the instructions to cancel, ...
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  • MCaballero61's avatar
    MCaballero61
    4 months ago

    Mark, you were correct.  Until you sent the screenshot above, I didn't realize that is where I needed to look.  I was getting caught up in the other areas.  Thank you!  

MCaballero61's avatar
MCaballero61
New member | Level 2

Thank you!  I will try that.  Who would assume you would have to NOT be signed in.  

MCaballero61's avatar
MCaballero61
New member | Level 2
4 months ago

That didn't work.  sigh

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    4 months ago
    MCaballero61 wrote:

    That didn't work.  sigh

    It does work,  but only if you are not logged in. If you are you will not see it. Hence using an incognito window. 

     

    You will then see:

     

    • MCaballero61's avatar
      MCaballero61
      New member | Level 2
      4 months ago

      Mark, you were correct.  Until you sent the screenshot above, I didn't realize that is where I needed to look.  I was getting caught up in the other areas.  Thank you!  

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