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TJ66's avatar
TJ66
Explorer | Level 3
14 days ago

I paid for a yearly plan, but now I'm asked to pay again.

I paid my subscription for 2025 in September 2024
Dropbox now wants me to pay a second time and is threatening to reduce my access. Any explanations?

Billing
Payments
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    13 days ago

    TJ66, are you sure you don’t have a second Dropbox account for which you received that email? 

     

    If you go to the link Mark sent here, do you see the same email address as the one this message was delivered to?

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