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LukasLarsen's avatar
LukasLarsen
Explorer | Level 4
9 months ago

I need help finding which account I'm being billed for

WHERE CAN I TALK TO SOMEONE AT DROPBOX???????? I have spent like 20 minutes trying to find some way to talk to someone as I have been charged the last 2 months for Dropbox, when I did not even kn...
Billing
Payments
  • Nancy's avatar
    Nancy
    9 months ago

    I’m sorry to hear about this, LukasLarsen. 

     

    Can you please check your bank statement for me, and let me know if the charges are directly linked to Dropbox or Google Play/iTunes? 

     

    If the former, you can go here and insert your statement’s transaction ID in the given field. It’ll show you which Dropbox account you’re being charged for.

     

    Let me know what you find.

LukasLarsen's avatar
LukasLarsen
Explorer | Level 4
There is no transaction ID, it only says "Google Dropbox" ..

I have my banks reference number for the transaction but that's just numbers so probably not what you are looking for..
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Thanks for checking, @LukasLarsen! It looks like the Dropbox account in question has been upgraded via Google Play then.

 

If you open your Google Play account, and follow these steps, are you seeing the Dropbox subscription you're being charged for, along with the option to cancel it?

  • LukasLarsen's avatar
    LukasLarsen
    Explorer | Level 4
    9 months ago
    Nope, I do not have any subscriptions for Dropbox, but I have been charged the last couple of months..
    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Hmm, I see. Besides the email address that appears here, do you have any other emails that could be linked to a separate Dropbox/Google Play account?

      • LukasLarsen's avatar
        LukasLarsen
        Explorer | Level 4
        9 months ago
        Nope.. that's why this is weird and I would like to talk to someone not over a public forum to see what is going on..

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