You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
thaggard
2 years agoNew member | Level 2
I merged my account by accident and my family plan was canceled
I merged my account on accident and my family plan was canceled. How can I undo this?
thaggard
New member | Level 2
I received the following message from a client that I thought was to share but apparently I merged with their account. I had a family plan not business.
Hi Troy,
Your Dropbox account with [removed per Community Guidelines] is invited to join the QLM team. You choose how to manage your existing files when you join.
Rich
2 years agoSuper User II
thaggard wrote:
Your Dropbox account with [removed per Community Guidelines] is invited to join the QLM team.
Yeah, you chose to merge your account into a Business team account. That basically transfers ownership of your account to the team admin. You need to contact them an ask them to follow the instructions I replied with previously.
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!