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Hyejin lee's avatar
Hyejin lee
New member | Level 2
18 days ago

I have a Dropbox team trial but got charged for my personal plan - can I get a refund?

I am currently on a trial of a team plan. I switched to a trial plan before the billing date, but additional personal account payments were made afterwards and I need a refund. Could I get a refund?
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
18 days ago

Hey Hyejin lee, welcome to our Community!

 

When you start a Dropbox team trial, it's expected for your personal plan to continue in the background.

 

This happens in case you want to cancel the trial and continue with your original plan.

 

If you do decide to keep the trial team and upgrade to a paid plan, you'll automatically receive a prorated refund for your personal plan.

 

I hope this clarifies things, but if you have any questions, let me know.

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