You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

normanconquest's avatar
normanconquest
Explorer | Level 3
15 days ago

I can't access live chat support, even though I have a subscription.

I have a paid subscription but can't access Live Chat support. 

 

Plans
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    15 days ago

    Dropbox support isnt open on a weekend, its Monday through Friday only. 

     

    Also, if it is then have you paid OR are you on a trial? You only get live chat support when you physically pay.

     

    Oh and its worth making sure you are logged in to the right account which you pay with to make sure you can see it. If you go to https://www.dropbox.com/manage/subscriptions?_tk=account_menu and it shows 'Basic' you are logged in to a free account so wont see the options.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!