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Forum Discussion
I cancelled my subscription before my annual renewal. Will my credit card be credited?
I just canceled my subscription before the new year. Will my credit card be credited?
Mark
Super User II
Super User II
psbnmc wrote:
I just canceled my subscription before the new year. Will my credit card be credited?
No, you will stay as a paid user until your account downgrades
My subscription ends effective the end of November. I was billed for the next year though?
- Rich
psbnmc wrote:
My subscription ends effective the end of November. I was billed for the next year though?
Typically speaking, if the charge has already gone through then a refund usually wouldn't be available. Subscription fees for Dropbox accounts are non-refundable.
Expand the Billing History section on your Billing page. Take a screenshot of the last two years and post it here, being sure to mask all private information first. It would look like this:
- Mark
psbnmc wrote:
My subscription ends effective the end of November. I was billed for the next year though?
Refunds are not usually offered. You need to have downgraded and cancelled before the renewal to avoid paying - as per all of the emails you get telling you payment is due.
However, the only people who can help are at www.dropbox.com/support.
