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HazelRevilla's avatar
HazelRevilla
Explorer | Level 3
3 years ago

I accidentally joined a business account. How can I go back to my original plan?

Hey! Please help me I'm being charged for a dropbox business account. I didn't mean to have it clicked. A client shared a link to a folder. Now I'm being registered to a business account. I want my o...
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dropbox business
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patbeennettaz's avatar
patbeennettaz
New member | Level 2

HELP!!!  

I was added to a team and either I didn't read correctly, or I just blew it but I ended up removing MY account when I was added to a team.

 

I want my old one back, has anyone been able to do that?  I work with multiple clients/groups and I don't want it all under someone else's account.

 

How do I retrieve my account back to my "personal" when it moved with my user name/email to the team.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hey patbeennettaz, sorry to hear about this, but not to worry, the solution is pretty simple!

 

The admin of the team will just need to convert your account back to an individual.

 

To do so, they'll need to follow the steps in this article.

 

I hope this helps!

  • patbeennettaz's avatar
    patbeennettaz
    New member | Level 2
    10 months ago

    I just want my account back, your solution indicates I can't be part of the team and I had asked for that rather than having two different logins to DropBox 

    There has to be a way to give me back my account that I have had and paid for for the last 15 years!! 

    Who can I talk to?  I can't do "chat" now because I don't have an account.  I can't use my email for my PERSONAL dropbox because it is now associated with the other one.  

    This is not a good way to do this.

    Please, help me talk or chat with a real person!!!

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Thanks for your reply, patbeennettaz, however, I'm not really sure I understand where the issue lies.

       

      If you joined a Dropbox Business team, but didn't mean to, or do not wish to continue being a member of that team, the team admin will need to follow the steps I gave you, to return your account to an individual one again.

       

      If you previously had a paid subscription, all you need to do is re-upgrade, because you received a prorated refund, when you joined the team.

       

      Is this not what you'd like to do?

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