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HazelRevilla's avatar
HazelRevilla
Explorer | Level 3
3 years ago

I accidentally joined a business account. How can I go back to my original plan?

Hey! Please help me I'm being charged for a dropbox business account. I didn't mean to have it clicked. A client shared a link to a folder. Now I'm being registered to a business account. I want my o...
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dropbox business
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patbeennettaz's avatar
patbeennettaz
New member | Level 2
10 months ago

HELP!!!  

I was added to a team and either I didn't read correctly, or I just blew it but I ended up removing MY account when I was added to a team.

 

I want my old one back, has anyone been able to do that?  I work with multiple clients/groups and I don't want it all under someone else's account.

 

How do I retrieve my account back to my "personal" when it moved with my user name/email to the team.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    10 months ago

    Hey patbeennettaz, sorry to hear about this, but not to worry, the solution is pretty simple!

     

    The admin of the team will just need to convert your account back to an individual.

     

    To do so, they'll need to follow the steps in this article.

     

    I hope this helps!

    • patbeennettaz's avatar
      patbeennettaz
      New member | Level 2
      10 months ago

      I just want my account back, your solution indicates I can't be part of the team and I had asked for that rather than having two different logins to DropBox 

      There has to be a way to give me back my account that I have had and paid for for the last 15 years!! 

      Who can I talk to?  I can't do "chat" now because I don't have an account.  I can't use my email for my PERSONAL dropbox because it is now associated with the other one.  

      This is not a good way to do this.

      Please, help me talk or chat with a real person!!!

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Thanks for your reply, patbeennettaz, however, I'm not really sure I understand where the issue lies.

         

        If you joined a Dropbox Business team, but didn't mean to, or do not wish to continue being a member of that team, the team admin will need to follow the steps I gave you, to return your account to an individual one again.

         

        If you previously had a paid subscription, all you need to do is re-upgrade, because you received a prorated refund, when you joined the team.

         

        Is this not what you'd like to do?

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