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HazelRevilla's avatar
HazelRevilla
Explorer | Level 3
3 years ago

I accidentally joined a business account. How can I go back to my original plan?

Hey! Please help me I'm being charged for a dropbox business account. I didn't mean to have it clicked. A client shared a link to a folder. Now I'm being registered to a business account. I want my o...
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TMain's avatar
TMain
New member | Level 2

As i mentioned i was shared a folder for work and I joined but now it appears all of my devices are syncing my files into that folder and if I try to login to my personal account it just says I am already logged in. I just want to restore my files to my personal account and view that folder. Please help

Rich's avatar
Rich
Icon for Super User II rankSuper User II
10 months ago
TMain wrote:

As i mentioned i was shared a folder for work and I joined but now it appears all of my devices are syncing my files into that folder ...

You weren't invited to a shared folder. You were invited to and joined their Business account. In doing so, you merged your account into their team account, effectively making them the owner of your account. If you were on a paid subscription, you would have received a prorated refund for any time remaining on your account.

 

If that wasn't your intent and you want to revert back to the way it was, you need to contact the team admin and ask them to convert your account back to an individual account. It's important that they don't just remove you from the team as doing so would delete your account. If that were to happen, the team admin only has seven days to restore your account.

 

Dropbox cannot help with this. You need to contact the team admin of the Business account.

  • TMain's avatar
    TMain
    New member | Level 2
    10 months ago

    Thank you Rich. Yes I do not want to be part of there account but be as my own account and just collaborate on the shared files. This sounds very stressful. I dont know how tech savy the team that run the account are either and whether they have time to do this. I will ask them but surely theres a way I can restore my account without the worry of them having to accidentally delete it?

    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      10 months ago
      TMain wrote:

      ... surely theres a way I can restore my account without the worry of them having to accidentally delete it?

      Only the team admin can handle this. There's no way for you to do it yourself. Not even Dropbox can do it. Only the team admin can.

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