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Forum Discussion
I accidentally joined a business account. How can I go back to my original plan?
Hey! Please help me I'm being charged for a dropbox business account. I didn't mean to have it clicked. A client shared a link to a folder. Now I'm being registered to a business account. I want my o...
Hello,
I received an invitation to access a shared folder from a client :
"Join your team on Dropbox.
Hi there,
Your invite to join XXX awaits your answer.
As a team member, you can easily collaborate and share content with the people you already work with. You’ll have your own space to organize your personal and shared files.
Accept invite"
I clicked on 'accept invite,' and I gained access to the folder.
However, shortly after, I received a notification stating that my Dropbox Family subscription has been canceled :
"Hello,
Thank you for joining XXX on Dropbox for teams.
Your previous Dropbox Family subscription has been canceled, and we have credited $X.XX to your initial payment method. This amount corresponds to the remaining value of your subscription. Please contact us if you have any questions.
"Welcome to the team!
Dropbox"
This is not my intention, and I would like to resume my subscription and revert the changes. Could you help me and guide me on the necessary steps?
Thanks,
Tom
- Hannah
Dropbox Staff
Hey Tom Jobim, thanks for reaching out to our Community.
What you need to do in this particular case, is to be removed from the Dropbox Business team and then re-upgrade to Dropbox Family.
Basically, the admin of the Business team will need to remove you by converting your account to an individual one.
Once that's done, you can simply re-upgrade your account to Dropbox Family.
